Title: A Diary Study of Mobile Information Needs. CHI’08
20 participants, 2 weeks, 421 diary entries
15 without mobile internet; 5 with mobile internet
SMS first; then later fill in details on a web interfaces; afterwards interviews;
1) Categorized information needs:
2) Determining the cost/benefit of addressing a need:
1) Important needs are those that should be addressed, even if addressing them is not required immediately.
2) Urgent needs are usually related to current activities. time critical and demand immediate attention.
3) besides the importance and urgency of a need, also consider the cost of addressing a need in terms of time and expense.
when time is not critical, could consider multiple alternatives;
when in rush, method taking time might not a good choice
also monetary issue with using mobile phone services.
situational context contributes to the cost
3) When participants address their info need
At the time: 45%
Not at all: 30%
4) For the need they address at the time, how they address it:
Web access: 30%
Call Source (call a service that had the desired info): 23%
Call Proxy: call a person/service that functioned as an indirect way to address their info need: 16%
Online Maps: 10%
Asked someone: found a person and asked face to face: 7%
Print Beforehand: Print the info before going mobile 7%
Went to Locations: (went to physical location to address the info need: check if post office is open at the moment or not) 5%
5) Why people address their info need at a later point?
No internet access: 32%
Busy with task: 20%
Would find out later: (people know that in the near future, another activity would address the info need, e,g, knowing the score of his favorite team in a game last night but was going to see a friend soon, from whom he can find out) 15%
In a meeting 6%
6） Why not need addressed?
Not important: 35%
Did not know how to address: 23%
No internet access: 23%
No time: 8%
Busy with task: 4%
In a meeting: 3%
Having unlimited mobile internet can change behavior
Prefer being able to address their needs on their own without having to call someone for assistance.
Mobile internet is not sufficient: cumbersome or user’s circumstances prohibited them from using the internet.
8) Information needs are prompted by:
9) Where does the information come from?
regardless of whether the information needs are satisfied or not, where they can find the right information.
Public source: can accessed by anyone: e.g. webs
Personal Data source: can accessed only by that person. e.g. email, web history
physical data source: accessed through physical methods and not electronically
Pubic source is the most significant source: 58%
Personal Source: 24%
first pull out from personal source and then use it as key to search in public source (14%)
physical data source: 4% of the info needs can only be addressed by visiting a place itself.